Privacy and Cookies Policy

This Privacy and Cookies Policy is intended to explain how Orfama collects, stores, and processes your personal data and other information that may be collected for statistical analysis purposes.
Orfama – Organização Fabril de Malhas S.A., headquartered at Rua Quinta de Santa Maria, Nº 82, 4700-244 Braga, Tax Identification Number (NIPC) 500207852, is responsible for the website www.orfama.pt. It is committed to ensuring the privacy and protection of its customers’ and visitors’ personal data, in compliance with all applicable legal and regulatory standards.

Orfama reserves the right to periodically update and amend its Privacy and Cookies Policy to reflect any changes in how customer personal data is processed or to comply with legal requirements. The most recent version of the Privacy and Cookies Policy will always be displayed on Orfama’s website, and we recommend checking it periodically for any updates or changes.

GUIDING PRINCIPLES

The primary goal of this policy is to strengthen the trust and closeness between Orfama and its visitors. It also aims to demonstrate transparency in the processing of collected data and to inform all visitors of their rights and how to exercise them as data subjects.

LEGAL BASIS

Orfama operates in strict compliance with the principles outlined in this policy, Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), and applicable data protection legislation in all processes involving the processing of personal data.
Under GDPR, personal data is defined as: “Any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.”

DATA PROTECTION

We use various measures to ensure the security of the information collected, protecting personal data from unauthorized use, alteration, access, disclosure, loss, or destruction.
As a data subject, you have the right to know what data is collected and stored, as well as to alter it in your customer account or request its export or deletion.

DATA COLLECTION

I. Contact Form
Orfama – Organização Fabril de Malhas S.A. may request personal data through contact forms, including your name, email, and any other information you provide.

II. Newsletter
When signing up for the Orfama newsletter, the following data is collected: name and email.

III. Browsing on Orfama’s Website
Data related to browsing the website is also collected, such as device and browser information, network information, and IP address.

PURPOSE OF DATA COLLECTION

Personal data is collected and processed for the following purposes:

Service Provision:

– Handling contact requests.

– Customer support: responding to queries about products/services, Orfama’s operations, or any other customer inquiries.

Direct Marketing (email marketing):
To keep customers updated about developments or news regarding Orfama, we may send emails and/or SMS messages with commercial communications related to offers, products, campaigns, or thematic content.
Marketing communications are only made with the prior consent of the customer.
In all cases, Orfama ensures that the information and data collected are appropriate for the purposes described and do not constitute an invasion of customer privacy.

WHEN IS DATA COLLECTED?

Data is collected when the contact form is completed, during newsletter subscription, or while browsing the website.

YOUR RIGHTS AND HOW TO EXERCISE THEM

As a data subject, you have the right, at any time, to request access, rectification, opposition, export, and/or deletion of your personal data, as well as the right not to be subject to automated decisions.
You can exercise any of these rights by submitting a request to orfama@orfama.pt. You can also file a complaint with the National Data Protection Commission (CNPD).

DATA RETENTION

Orfama is required to retain information for tax and auditing purposes in compliance with the law.
Orfama stores your data until you request its deletion from the database.
You may request access, rectification, or deletion of your personal data at any time by sending an email to orfama@orfama.pt.

DATA SHARING

Orfama does not transfer or sell personal data to any entity other than those necessary for the operation of the service. Personal data will not be used for any other purpose without the explicit consent of the data subject.
Any third party with which customer data is shared is obligated to use it solely for the proper functioning of their service on behalf of Orfama.
Orfama may disclose personally identifiable information under special circumstances, such as to comply with court orders or when certain actions violate the business’s Terms and Conditions.

COOKIES

Orfama uses cookies on its website. These cookies do not collect information that identifies visitors but rather data about how visitors interact with the website. The data collected is used for statistical purposes, service delivery, and improving user experience.

TYPES OF COOKIES USED

Analytical Cookies: Used to create and analyze statistics to improve website functionality without ever collecting personal information.

Functionality Cookies: Store user preferences regarding site usage, eliminating the need to reconfigure settings on each visit.

Third-Party Cookies: These cookies are created by third-party services such as Google, YouTube, Facebook, among others. They may be used to show advertisements related to your actions on the website.

For any questions related to data protection or cookies, you may contact us at orfama@orfama.pt.